Quality management in public works companies: A look at the execution of low-income housing.

Abstract

The objective of this study was to analyze quality management in
public companies for the construction of affordable housing in
western Venezuela. It was framed in descriptive quantitative
methodology, under a non-experimental, field and transectional
design. The population was made up of sixty-one (61) managers
applying a questionnaire made up of seventy-eight (78) items with
a frequency scale validated through the judgment of experts with
a reliability of 0.96 (Excellent - Cronbach's Alpha Coefficient).
Data analysis was performed using descriptive statistics, through
the study of the arithmetic mean and standard deviation,
supported by the recorded frequencies. It is concluded, according
to the perception of the respondents, a regular quality
management in said companies, there is a moderate compliance
with the processes, a low use of the elements, a low presence of
the principles and a low application of the indicators of
management. Therefore, they are presented with the need to
thoroughly review their actions to achieve quality levels, where the
implementation of mechanisms to manage it is imperative, they
must incorporate business management strategies and
techniques that guide them towards achieving excellent quality
management, with direct and obvious implications in operations
related to the construction of affordable housing.